Cancellation policy

We understand that sometimes schedules change and therefore request at least 24 hours notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 24 hours or for which clients are a “No-Show” will incur a charge of 50% of the service amount.

Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.

Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.

Here at Avalon we understand that accidents and emergencies happen that prevent 24-hour notice for cancelling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.

SALON COVID CANCELLATION POLICY

A full refund will be given if are required to self-isolate by NHS Test and Trace or have had a recent positive COVID test and are awaiting a PCR test result. Please notify us as soon as possible and send confirmation of your PRC test result when available, and a full refund will then be processed.

We will do everything we can to accommodate appointment changes and cancellations as required. Please give us a call at your earliest convenience to modify or cancel your appointment.

Please note that any refunds provided will be subject to deductions made for merchant charges.

Thank you.

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