We understand that sometimes schedules change and therefore request at least 24 hours notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 24 hours or for which clients are a “No-Show” will incur a charge of 50% of the service amount.
Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
Here at Avalon we understand that accidents and emergencies happen that prevent 24-hour notice for cancelling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.
If you cancel your appointment more than 24 hours before, your deposit will be held on your personal account for you to use on your next visit to Avalon. If a refund is requested, bank charges will apply and be deducted from the refundable amount.